At Couture Department, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

1. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Methods & Delivery Times

Delivery times vary depending on your location:

• Domestic Shipping: 1–3 business days

• European Shipping: 2–7 business days

• International Shipping: 5–14 business days

Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, or unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free shipping may be offered during promotional periods or for orders above a specified amount.

4. Customs, Duties & Taxes

For international orders:

• Customs duties, import taxes, and other fees may apply depending on your country.

• These charges are the responsibility of the customer.

• Couture Department is not responsible for delays caused by customs clearance.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to become active.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Couture Department is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your shipping details, please contact us immediately. We cannot guarantee changes once the order has been processed.

7. Lost or Delayed Shipments

If your package appears to be lost or significantly delayed, please contact us. We will assist in initiating an investigation with the carrier.

Couture Department is not liable for delays caused by shipping carriers, weather conditions, customs, or other circumstances beyond our control.